Returns Policy

Return & Refund Policy

At Furmora, we want you to feel completely confident in your purchase. We fully comply with consumer protection laws across the UK, EU, USA, Canada, and Australia. However, due to health and hygiene regulations, consumable products such as supplements, gummies, and other ingestible items have special return conditions.

Return Eligibility

  • Products must be unopened, unused, and in their original sealed packaging.
  • We cannot accept returns of opened products unless they arrived damaged, defective, or incorrect.
  • Returns must be initiated by contacting us at hello@furmora.co.uk before sending any items back.
  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Return Windows by Region

UK, USA, Canada, Australia & Other Non-EU Countries

You may return unopened items within 30 days of receiving your order.

European Union Customers – 14-Day Cooling-Off Period

Under the EU Consumer Rights Directive, you have the right to cancel and return your order within 14 calendar days of receipt.

Note: This right does not apply to opened consumable products for hygiene reasons, unless the item is faulty or damaged.

Exchanges

  • Exchanges are available only for unopened products of the same type, subject to availability.
  • If you received a damaged or incorrect product, we’ll replace it free of charge.

Refunds

  • Once we receive and inspect your return, you’ll be notified via email.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Refund timelines may vary depending on your bank or payment provider.

Non-Returnable Items

  • Opened or partially used consumable products (unless faulty or damaged upon arrival)
  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products (unless defective or damaged)

Return Address

All returns must be sent to:

FYNK LTD
21–23 Ripple Road
Barking, IG11 7NN
United Kingdom

Please include your order number and contact details inside the package to avoid processing delays.

How to Initiate a Return

  1. Email hello@furmora.co.uk with your order number, reason for return, and whether you’d like a refund or replacement.
  2. Our support team will provide detailed return instructions.
  3. Ship the product back using a tracked delivery service. (Please note: we are not responsible for items lost in return shipping.)

If you have any questions about returns or refunds, please reach out to our friendly support team:

Email: hello@furmora.co.uk
Phone: +44 7986 952427
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT – London)

Thank you for shopping with Furmora — we appreciate your trust and support.